Faq

FAQ - SnugglePets

Welcome to the SnugglePets FAQ section! Here, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to our customer support team.

1. What products do you offer?

At SnugglePets, we offer a wide variety of high-quality pet products, including:

  • Premium pet food and treats
  • Comfortable bedding and accessories
  • Durable toys for all pet sizes
  • Grooming supplies and hygiene products
  • Collars, leashes, and pet apparel
  • Health and wellness products for your furry friend

2. Do you offer free shipping?

Yes! We offer free shipping on orders over $50 within the United States. For orders under $50, standard shipping rates apply. International shipping is also available for an additional charge.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website (e.g., UPS, FedEx, USPS) to track your package. You can also log into your SnugglePets account and visit the "My Orders" section to track your order status.

4. How do I make a return?

We want you and your pet to be completely satisfied with your purchase. If for any reason you’re not happy with your item, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. For more details, visit our Return Policy.

5. Can I change or cancel my order?

We process orders quickly to ensure timely delivery, so changes or cancellations may not be possible once an order has been placed. However, please contact us immediately, and we will do our best to accommodate your request.

6. Do you offer gift cards?

Yes! We offer SnugglePets Gift Cards in various denominations. They are the perfect gift for any pet lover and can be used to purchase any item from our website. Visit our Gift Card page to learn more.

7. How do I know what size pet accessories to buy?

We provide detailed size charts for all clothing, collars, and accessories on each product page. If you're unsure, feel free to contact our customer support team, and we’d be happy to assist you in selecting the right size for your pet.

8. Are your products safe for pets?

Absolutely! All of our products are carefully selected to ensure they meet the highest standards of safety and quality. We work with trusted suppliers and manufacturers to bring you pet-friendly products that are safe, durable, and reliable.

9. Do you ship internationally?

Yes, we do offer international shipping! Please note that shipping fees and delivery times vary depending on the destination country. Additional customs charges may also apply.

10. How can I contact customer support?

You can reach us via:

If you have any other questions, please don't hesitate to reach out. We're always happy to assist you and your pets! Thank you for shopping with SnugglePets!