Refund policy

Refund Policy - SnugglePets

At SnugglePets, we strive to ensure that you are completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund policy to make returns and exchanges as easy as possible.

1. Returns

We accept returns on most items within 30 days of delivery. To qualify for a return, the product must be:

  • Unused and in its original condition.
  • In the original packaging with all tags and labels still attached (if applicable).
  • Not a perishable item (such as food or treats) or a personalized product.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at 1-800-456-7890 within 30 days of receiving your order.
  2. Provide Order Details: Include your order number and the reason for your return.
  3. Return Shipping: We will provide you with a return authorization and instructions on how to return your item. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
  4. Processing Your Refund: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

3. Exchanges

If you would prefer to exchange an item rather than return it for a refund, we will be happy to assist you. Please contact our customer service team to initiate an exchange. The item being exchanged must meet the same conditions as a return (unused and in original condition).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any return shipping costs. We may request pictures of the damaged item to help expedite the process.

5. Non-Refundable Items

Some items cannot be returned or refunded, including:

  • Perishable goods: Pet food, treats, or other items that can spoil.
  • Personalized items: Custom pet accessories or items that have been personalized with a name or other customizations.
  • Sale or clearance items: Items marked as final sale or discounted.

6. Refunds

Refunds will be processed to the original payment method, and depending on your bank or card issuer, it may take several business days for the refund to appear in your account. Please note that shipping charges are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund after the processing time, please check your bank or credit card account first. If you still don’t see your refund, contact your bank or card issuer. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions or concerns about our refund policy, or if you need help with a return or exchange, please reach out to us:

We want to ensure your experience with SnugglePets is as positive as possible, and we’re here to assist you every step of the way!

Thank you for shopping with us!