Shipping policy

Shipping Policy - SnugglePets

At SnugglePets, we aim to make your shopping experience as smooth and enjoyable as possible, starting with fast and reliable shipping. Below, you’ll find all the information you need about our shipping processes.

1. Shipping Timeframe

Once your order is placed, we will process it within 1-2 business days. Please note that processing times may vary during peak seasons or sales events. After processing, your order will be shipped via one of our trusted carriers, including UPS, FedEx, or USPS.

  • Standard Shipping: Typically arrives within 5-7 business days after processing.
  • Expedited Shipping: Typically arrives within 2-3 business days after processing.
  • Next-Day Shipping: Available for urgent orders, with delivery on the next business day (if placed before the cutoff time).

2. Shipping Rates

We offer free shipping on orders over $50 within the United States. For orders under $50, shipping rates are calculated at checkout based on the weight and destination of your package.

  • Standard Shipping: Rates will be calculated at checkout based on your location and order size.
  • Expedited Shipping: An additional charge will apply depending on the destination and size of your order.
  • Next-Day Shipping: Available at an additional cost, depending on the destination.

3. International Shipping

We currently offer international shipping to select countries. Shipping fees and delivery times will vary based on your location.

  • International shipping rates are calculated at checkout.
  • Delivery time may range from 7-14 business days, depending on the destination.
  • Additional customs duties and taxes may apply, which are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package using the tracking link provided or visit the carrier’s website directly (e.g., UPS, FedEx, USPS).

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Due to certain regulations, we may not ship pet food or treats internationally.
  • Some remote or rural areas may have longer delivery times.

6. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and either provide a replacement or issue a refund for damaged or lost goods.

8. Return Shipping

In the case of returns, customers are responsible for the cost of return shipping unless the item is damaged or defective. If you received an incorrect or faulty item, we will cover the return shipping cost.

9. Shipping Questions

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please contact us:

Thank you for choosing SnugglePets! We’re dedicated to delivering your pet products quickly and safely so you can enjoy them as soon as possible.